Privacy Policy
We collect only the data necessary to serve you better:
Depending on your interaction with us, we may collect:
- Name;
- Email address;
- Telephone number;
- Billing and delivery address;
- Company and job information;
- Order and transaction details;
- Delivery instructions;
- Quotations and project information;
- Product preferences and customization details;
- Room dimensions, plans, photographs or videos;
- Customer-service and warranty communications; and
- Technical website information such as IP address, device type, browser and pages visited.
Payment information is generally processed by third-party payment providers. EDUTECA may receive transaction references, payment status and limited information required to administer the transaction.
Personalized Products and Children’s Information
Some EDUTECA products may be personalized with a child’s name, date of birth, image or other customer-selected information. Such information must be provided by a parent, legal guardian or authorized adult. We use this information only as reasonably necessary to prepare, manufacture, fulfil and support the relevant order. EDUTECA does not intentionally use a child’s personalization information to market directly to the child or create advertising profiles about the child. Please provide only the information necessary for the requested personalization
How We Use Information
We may use personal information to:
- Process and deliver orders;
- Provide customization and personalization;
- Prepare quotations and invoices;
- Provide design and project services;
- Arrange delivery and installation;
- Process returns, refunds and warranty claims;
- Respond to enquiries;
- Manage commercial and Trade Program relationships;
- Maintain accounting and transaction records;
- Operate and secure our website;
- Improve our products, services and website;
- Prevent fraud;
- Send marketing communications where permitted; and
Meet applicable legal and regulatory requirements
Design and Project Information
For design and project services, we may process room dimensions, floor plans, photographs, videos, site information, preferences and other materials necessary to prepare or execute the project. Please avoid including unnecessary personal or sensitive information in project photographs and documents.
How We Share Information
EDUTECA does not sell personal information.
Where reasonably necessary, information may be shared with:
- Payment providers;
- Website and IT providers;
- Delivery and logistics providers;
- Installers and project partners;
- Cloud, communication and analytics providers;
- Professional advisers;
- Authorized marketplaces; and
- Government or regulatory authorities where legally required.
Only information reasonably necessary for the relevant purpose should be shared.
Third-Party Marketplaces
If you purchase EDUTECA products through platforms such as Amazon, Noon or another authorized marketplace, that platform will also process information according to its own privacy policy. EDUTECA may receive information necessary to fulfil or support your order.
Website and Cookies
Our website may collect technical information through cookies and similar technologies for functions such as shopping-cart operation, security, analytics and website performance. EDUTECA does not currently operate a separate on-site cookie preference center. Cookies may be managed through your browser or device settings. Please see our Cookies Policy for further information.
Marketing
Where permitted, we may send information about EDUTECA products, services and promotions.
You may unsubscribe from marketing communications using the unsubscribe method provided or by contacting:
Transactional messages relating to an order, quotation, payment, delivery, warranty or project may still be sent.
Data Security
EDUTECA uses reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse or disclosure. However, no internet or electronic storage system can be guaranteed to be completely secure
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, warranty, contractual or dispute requirements. Personalization information relating to a child will not intentionally be retained longer than reasonably required for the relevant order and legitimate related purposes
Your Rights
Subject to applicable UAE law, you may have rights to request access to, correction of, deletion of, restriction of or information regarding the processing of your personal data. Where processing is based on consent, you may also request to withdraw that consent. Certain information may need to be retained where required by law or necessary for an existing contract, transaction or legal claim. To make a privacy request, contact: info@eduteca.ae We may request reasonable verification before processing a request.
Children’s Privacy
The EDUTECA website and purchasing services are intended for adults, parents, guardians and authorized business representatives. Children should not independently submit orders, enquiries or personal information. If you believe a child has submitted personal information without appropriate authorization, please contact us so we can review the matter.
Customer and Child Photographs
Providing photographs for customization, design or customer support does not automatically give EDUTECA permission to use those photographs for marketing. Identifiable customer or child images will not intentionally be published for promotional purposes solely because they were supplied for an order or project.
Changes to This Policy
We may update this Privacy Policy when our services, website practices or legal requirements change. The latest version will be published on this page with an updated date
Contact Us
If you have any privacy-related questions or concerns: