Privacy Policy
We collect only the data necessary to serve you better:
- Personal Information: Name, contact details, billing and shipping addresses, and payment information.
- Device & Browsing Data: IP address, browser type, device ID, and website activity.
- Order Details: Items purchased, transaction history, and support requests.
- Marketing Preferences: Your choices for receiving updates, promotions, and offers.
- Marketplace Data: Data shared with us from third-party platforms like Amazon and Noon under their privacy terms.
How We Use Your Data
We use the information we collect to:
- Process and fulfill your orders.
- Provide responsive customer support.
- Customize your shopping experience
- Improve our services and website performance
- Send promotional messages (if you’ve opted in)
- Comply with legal or regulatory requirements
Legal Basis for Processing
We process data in line with UAE Federal Law No. 45 of 2021 (UAE PDPL) and applicable GCC laws. Legal bases include your consent, contractual necessity, and legitimate interests such as fraud prevention and service improvement.
Cookies and Tracking Technologies
We use cookies and tracking tools like Google Analytics and Meta Pixel to:
- Monitor website usage
- Enhance performance
- Deliver relevant advertisements (if permitted)
You can manage cookie preferences via your browser or our on-site cookie banner.
Data Sharing & Third Parties
We may share your data with:
- Payment gateways and delivery services
- Payment gateways and delivery services
- Marketing and analytics providers (with your consent)
- Legal authorities if required by law
We never sell your personal data to third parties.
Data Security
We implement strong data protection measures:
- SSL-encrypted transactions
- Secure server infrastructure
- Limited-access data handling and regular system audits
Your information is treated with the highest care.
International Data Transfers
Some data may be processed or stored outside the UAE. In such cases, we ensure appropriate legal safeguards are in place to protect your information.
Your Rights
As a user, you may:
- Request access to your personal data
- Ask for correction or deletion
- Withdraw consent for marketing
- Opt out of non-essential cookies
To exercise your rights, contact us at privacy@eduteca.com.
Data Retention
We retain your data only for as long as needed to:
- Fulfill your order
- Provide customer support
- Meet legal or regulatory obligations
Data no longer needed is securely deleted.
Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect data from minors. If you believe your child has submitted personal data, please contact us to request deletion.
Policy Updates
We may revise this policy from time to time. Any significant updates will be posted on this page. Continued use of our services indicates your acceptance of the updated terms.
Contact Us
If you have any privacy-related questions or concerns:
- Email: support@eduteca.ae
- Phone: +97126737356
- Working Hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Gulf Standard Time)
If you have any questions about this Privacy Policy or our practices, please contact us.
Thank you for trusting us with your personal information. We are committed to protecting your privacy as you enjoy shopping for your favorite smartphone accessories with us.