FAQs
Help & FAQs
Product Use & Design
1. What age groups are EDUTECA products made for?
EDUTECA soft play sets are suitable for children aged 6 months to 6 years. Every item features a visual age icon to help parents choose easily.
2. Are EDUTECA products safe for young children?
Yes. All materials are non-toxic, soft-edged, and tested to meet EN71, ASTM, and CE standards.
3. Can I use EDUTECA items at home or only in nurseries?
Our products are designed for both personal and institutional use—perfect for homes, nurseries, kindergartens, clinics, and therapy centers.
4. What skills do EDUTECA products support?
Our designs encourage balance, coordination, creativity, social interaction, and sensory development.
5. Is the foam firm enough for climbing?
Yes. We use high-density foam that ensures firmness and safety during play.
6. What’s the difference between soft play sets and educational blocks?
Soft play sets offer large structures for climbing and crawling. Blocks are compact, ideal for stacking, building, and imaginative learning.
7. Are the wooden climbing frames adjustable?
Yes. Our frames include scalable settings to grow with your child.
8. Is adult supervision required?
Always. We recommend adult supervision, especially for children under 3 years old.
9. Can multiple kids play at the same time?
Absolutely. Many items are group-friendly, ideal for shared play in learning or therapy environments.
10. Can I move or reconfigure the items?
Yes. Most items are modular and lightweight for easy rearrangement.
Customization & Features
1. Can I customize my play set colors?
Yes. Choose from 8 unique color options across our soft play collections.
2. What is Smart Customization?
It’s our feature that lets you pick one color per two pieces—simple, flexible, and fun.
3. Are all EDUTECA items customizable?
No. Only EDUTECA-branded soft play sets feature full customization. Other items come in standard color sets.
4. Can I choose ball pit colors?
Yes. You can pick a mix of ball colors to match your theme.
5. Will I see a preview of my customized set?
While live previews are not available, your color selections are clearly shown at checkout or during quote submission.
6. What are Growth Tags?
Icons that highlight the skills each product supports, such as balance, focus, and creativity.
7. Are safety certifications shown on products?
Yes. Each listing displays relevant safety icons and test approvals.
8. Do you provide downloadable product guides?
Yes. Most items and large sets include PDF guides.
9. Can I view real-life photos of the items in use?
Yes. Many products include photo galleries showing children interacting with the items.
10. Are there ready-made color versions?
Yes. Every set is available in at least two preset colors for instant purchase.
Ordering & Quotes
1. How do I request a quote?
Click "Add to Quote" on any product and submit the form from your quote list.
2. Do you support bulk orders?
Yes. We specialize in volume orders for nurseries, schools, and commercial spaces.
3. Is account registration required?
No. You can quote or purchase without creating an account.
4. Can I combine different product types in one quote?
Yes. Mix and match any products across categories.
5. Do you help with product selection?
Yes. Our team offers email support and virtual consultations.
6. How do I know which age group a product fits?
Each item shows an age badge on the product image and page.
7. Do you offer project design support?
Yes. We provide full layout planning for schools, clinics, and commercial projects.
8. Is pricing visible on the site?
Yes. Standard prices are shown. Customized and large projects require quotes.
9. Can I save my quote for later?
Yes. Use the Wishlist to save and return to your selection.
10. Can I share my quote with others?
Yes. You can export or email your quote list.
Shipping, Delivery & Installation
1. Do you deliver across the UAE?
Yes. We cover all Emirates with multiple delivery options.
2. Do you ship to other GCC countries?
Yes. Shipping is available to KSA, Kuwait, Qatar, Bahrain, and Oman.
3. What’s the delivery timeline?
UAE orders take 5–7 working days. GCC shipping takes 10–14 days.
4. Is installation available?
Yes. We offer installation for modular or large-scale systems.
5. Can I track my shipment?
Yes. You’ll receive tracking info upon dispatch.
6. Are delivery charges included?
UAE orders above AED 500 get free delivery. Additional charges apply for remote or GCC areas.
7. Is white-glove delivery available?
Yes. Includes unpacking, setup, and packaging removal—available on request.
8. What if an item is damaged during transit?
Contact us immediately. We’ll arrange a free replacement.
9. Can I pick a specific delivery time?
Yes. Select available time slots during checkout.
10. Do items arrive assembled?
Most soft play pieces are ready to use. Larger sets may need minimal assembly.
Care & Maintenance
1. How do I clean soft play products?
Wipe with a damp cloth and mild soap. Avoid strong chemicals.
2. Are the materials water-resistant?
Yes. Our materials are designed for safe indoor use.
3. Can I sanitize the items in schools?
Yes. Use child-safe disinfectants and allow to fully dry.
4. Are wooden products protected with finishes?
Yes. All wooden items are sealed with eco-friendly, child-safe coatings.
5. Do you provide care instructions?
Yes. Care guides are downloadable on each product page.
Returns, Warranty & Support
1. What is your return policy?
Unused items can be returned within 7 days. Customized items are non-returnable.
2. Do EDUTECA products come with a warranty?
Yes. We offer a 6-month warranty for all products.
3. What if something is missing or damaged?
Contact us within 48 hours for a free replacement.
4. How can I reach your support team?
Email support@eduteca.com or use the contact form.
5. Can I buy spare parts later?
Yes. Replacements are available on request.
Custom Indoor Playrooms
1. What’s the minimum space required?
We work with spaces starting from just 6–8 sqm.
2. Are designs suitable for all age groups?
Yes. Each project is tailored to age, needs, and development goals.
3. Can I choose my own color palette or theme?
Yes. Every playroom is fully customized to your vision.
4. Do you offer site visits?
Yes, within the UAE. GCC and global clients get full E-design support.
5. What’s the project timeline?
Projects usually take 3–6 weeks from design to delivery.
6. Can Montessori and learning zones be added?
Yes. We integrate educational features like reading corners and pretend play stations.
7. Are materials safe for children?
Yes. All products are certified non-toxic and phthalate-free.
8. Do you offer turnkey services?
Yes. From concept to installation, we manage everything.
9. Do you offer E-design internationally?
Yes. Packages include layout, concept boards, 3D views, and sourcing.
10. Is after-sales support included?
Yes. We assist with upgrades, replacements, or modifications.