Shipping & Return Policy
Shipping & Return Policy
At EDUTECA, we aim to ensure every order arrives safely, quickly, and exactly as expected. Below is our detailed shipping and return policy to help guide your purchase experience.
Shipping Coverage
We deliver across all seven Emirates in the UAE and selected GCC countries, including Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman.
Delivery Timelines
- In-stock products: Delivered within 2–5 business days across the UAE
- Customized or made-to-order items: Delivered within 10–21 business days, depending on complexity
- GCC shipping: Estimated delivery time varies by country and shipping method
Delivery Fees
- Shipping charges are automatically calculated at checkout
- Free delivery may apply during promotional periods or for qualifying large orders
Order Tracking
- Once your order is dispatched, you’ll receive tracking details via email or SMS
- Real-time tracking links allow you to follow your delivery every step of the way
Assembly Services
- For larger modular products, assembly services may be available
- This option will appear at checkout where applicable and is subject to location availability
Returns & Exchanges
- Non-customized items can be returned within 7 days of delivery
- Items must be unused, in original packaging, and in resellable condition
- Return shipping is the customer’s responsibility, unless the item is defective or incorrect
Non-Returnable Items
- Customized or made-to-order products
- Clearance, final sale, or discounted promotional items
Refunds
- Customized or made-to-order products
- Clearance, final sale, or discounted promotional items
Damaged or Incorrect Items
- Notify us within 48 hours of delivery with clear photos of the product and packaging
- We’ll arrange a free replacement or issue a full refund immediately
At EDUTECA, we aim to ensure every order arrives safely, quickly, and exactly as expected. Below is our detailed shipping and return policy to help guide your purchase experience.